Messages #: 1991
where are you localtion?
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We are located in Sichuan, China. Thank you. |
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Messages #: 1990
where are you localtion?
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We are located in Sichuan, China. Thank you. |
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Messages #: 1989
Hi, I am a Canadian business owner and hope to know about the shipping rates to Canada regarding your products. Thankyou.
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1. The shipping rates to Canada is 15.5 USD for the goods less than 500 gram. If over 500 gram, you need to pay extra 4.8 USD for each 500 gram for the part exceeded 500 gram.
2. Another way to know shiping cost is to place orders online. You will see the exact item cost and shipping cost on our webpage when checking out. If you order 50 pieces, you get Half Price Shipping. If more than 100, you get FREE SHIPPING. Thank you. |
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Messages #: 1988
To Whom This May Concern,
I am the customer service representative for a raw, natural pet food company. We are looking at purchasing some of your shirts to use for promotional purposes. I was wondering if we could get additionally reduced prices (beyond wholesale), if we were to order 200, blank, red dog t-shirts, in assorted sizes. If you need any further information, please feel free to let me know. Thank you for your assistance.
Have a wonderful day!
Emily Thompson
Customer Service Representative
Stella & Chewy's, LLC
414-422-1701
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HI, Emily.
We are sorry to inform you that our price is firm. We do provide discount such as "30 pieces Wholesale Price", and "100 pieces Free Shipping". Thank you. |
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Messages #: 1987
Hello,
I have received your articles and I need an invoice for the order P2P11356
Kind regards
Helena Sousa
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A comerical invoice is attached to every single package due to Customs Inspection. The package can not get through without Commercial Invoice. In your case, it might be detained by Customs.
If we can be of further assistance, just feel free to contact us at service@dogsmartway.com
Best regards,
-The Dogsmartway Staff |
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Messages #: 1986
Hello,
I have received your articles today and was wondering how I can get an invoice?
Kind regards
Helena Sousa
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A comerical invoice is attached to every single package due to Customs Inspection. The package can not get through without Commercial Invoice. In your case, it might be detained by Customs.
If we can be of further assistance, just feel free to contact us at service@dogsmartway.com
Best regards,
-The Dogsmartway Staff |
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Messages #: 1985
I am about to order 52 pieces..Where do you ship from? Are the items shipped in bulk? are they on cards? have hang tags?
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We ship from China. We package every single item in separate polythene bag. The items are shipped in bulk. They do have hang tags. Thank you. |
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Messages #: 1984
I need a little help. I signed in but I dont see the wholesale price coming up?? Why?Do you need to buy 30 pieces? Does it show up when you pay? Thank you
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The first step is to register as our member. It's totally Free.
After logging in, if you purchase more than 30 pieces of goods each order, our system will check out according to the wholesale price automatically.If less than 30 pieces,you should have to get the retail price. The 30 pieces means that you can order any mixed style with mixed size. Thank you. |
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Messages #: 1983
Your blank dog t-shirts only say you can place an order in x-small through x-large, but you have a sizing chart listing sizes to xx-large. Do you have blank t-shirts in xx-large?
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Size XXL are out of stock now. Sorry for that. We will update our website if we have them in stock. Thank you. |
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Messages #: 1982
I am trying to place a wholesale order.....and your website keeps giving me the retail pricing instead of wholesale pricing. HELP.
thnx
Sheohwolf
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Our Wholesale Price is for customers who purchase more than 30 pieces of goods each order, our system will ballance according to the wholesale price automatically. The 30 pieces means that you can order any mixed style with mixed size. Thank you. |
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Messages #: 1981
inquiry about an odrer please contact me at 512 567-3336
Laverne duncan cooks
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We've asked related staff to deal with it. Thank you. |
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Messages #: 1980
I am trying to order the dropship membership why is there a shipping charge?
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We will refund the shipping cost back to you once we've verified the payment. Thank you. |
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Messages #: 1979
Hello, I finally recieved my clothes today and all but on outfit fit. How to I go about exchanging the outfit for a bigger size? The item is the srong four foot country girl coat.#LJo17 I ordered a small, and would like to exchange it for a medium, so how would I do that/ The other clothes are fantstic, and fit my girl excellent, I thank you for your time and effort, and would appreciate any help you can give me on this one item. Sue barber
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It is too expensive to return a single clothes for exchange. According to our policy, we only provide exchange service to customers who are willing to bear all postage coming and going. So we highly recommend you keep the item. Thank you. |
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Messages #: 1978
Can you give me a date for larger sizes arriving in this please. I urgently need this.
Item Code: LJ030-534 xl, xxl or larger. Thanks Chrissy
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We will update our website if they are comming in. Thank you. |
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Messages #: 1977
Dear Dogsmartaway /Who it may concern,
I have made an order on your website 23th of May with the confirmation number P2P11317.
Unfortunately I haven`t receive any confirmation about the shipping to my email, so just
asking is my order alredy on the way?
Best wishes,
Sanna Kaukonen /Finland
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Your order is already on the way. Please the Purchase Information by "My Account" under order history. Thank you. |
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Messages #: 1976
Hi. To get the wholesale prices, do I have to buy 30 of each size? Much thanks,
Julie
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No. The 30 pieces means that you can order any mixed style with mixed size. |
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Messages #: 1975
THIS IS MY 2ND ORDER I WOULD LIKE TO PAY BY COMPANY CHECK AND THE PRICES ARE NOT GIVING ME THE WHOLESALE PRICES I AM A PER BOUTIWUE POOCHIE PLEASE CALL ME 786-277-8432
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We only accept Credit Card, PayPal, Bank Transfer, and Western Union.
Wholesale price is for customers who purchase over30 items each order. Thank you. |
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Messages #: 1974
can i exchange products?
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Please see our Return Policy page:
http://www.dogsmartway.com/service.php?cid=5&PHPSESSID=4c8e07e79e1e842f600df104a29a579f
Thank you. |
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Messages #: 1973
I made an order on May 7. When will I expect my order to come to my address?
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It usually takes 4-7 business days for customers to get their package. Thank you. |
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Messages #: 1972
Hello, i don`t can open the page Dog Carriers. Wey?
Ciao Wollschlegel
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We are sorry to inform you that the Dog Carriers are out of stock now. That is why Dog Carriers page can not be opened. Thank you. |
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