Messages #: 3522
on sales by the dozen portion of this website, products are shipped in various sizes. How many of each size is sent?
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Each dozen sale pack has 12 pieces inside, routine sizes are presented as follows:
XS 2 pieces.
S 2 pieces.
M 2 pieces.
L 2 pieces.
XL 2 pieces.
XXL 2 pieces. |
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Messages #: 3513
Hello!
I received my order of Dog Clothes, and what an AMAZING product! I had shipping to Colombia and it was fast and efficient! The clothes are beautiful! Thank you VERY MUCH! Keep up the good work!
:)
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We are glad that you are satisfied with our products and service. Really appreciate it. |
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Messages #: 3504
how do I change the type of payment method for my order?
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Yes, our customers can change the payment method if they need. If you want to change the payment method, please go to "Order History" section once you sign in, then find your order. At the bottom of the order page, you will find an option of re-choosing your payment method. Thank you. |
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Messages #: 3502
how do I change my payment method on my order?
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Yes, our customers can change the payment method if they need. If you want to change the payment method, please go to "Order History" section once you sign in, then find your order. At the bottom of the order page, you will find an option of re-choosing your payment method. Thank you. |
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Messages #: 3488
could you tell me why some of the clothes on sale that i can buy in bulk seem to come up as 1 item rather than a set of 30 for example which i feel discriminates against me ordering over 200 items to get free shipping??????
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As for Dozen Sale Pack and Clearance Sale Pack, each pack counts as one when it comes to Shipping Policy or Wholesale Policy due to the fact they are already ON SALE. Thank you. |
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Messages #: 3479
can you order one at a time
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Thank you for asking.
There is no minimum order. Yes, you can order one at a time. Thank you. |
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Messages #: 3468
I WANT TO ORDER THIS 30 PICES CLEARENCE PLUS 71 OTHER CLEARANCE PIECES, THAT IS MORE THAN 100 PIECES AND SAYS THAT IF YOU ORDER OVER 100 PIECES IS 50% OFF SHIPPING. WHY DOESNT SHOW IN THE TOTAL?
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As for Dozen Sale Pack and Clearance Sale Pack, each pack counts as one when it comes to Shipping Policy or Wholesale Policy due to the fact they are already ON SALE.
Clearance sale items are not included in our Free Shipping Policy, our customers should bear the shipping charge themselves. Even the quantity ordered meets 200 pieces Free Shipping requirement, our customers still need to pay for the Clearance sale items themselves. |
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Messages #: 3460
During how many days do you ship pet clothes if i live in NY?
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The carrier we use to ship worldwide are EMS, TNT and DHL. EMS and TNT usually take 4-7 business days, DHL usually 3-5 business days, to deliver to our customer's hands worldwide once we send out the order. Thank you. |
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Messages #: 3449
i want to know to get wholesale price to get 30 pieces but different types and sizes. can you please call meto letme know? 954 628 2380
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Thank you for asking.
The 30 pieces for wholesale can be any different types and sizes. Thank you. |
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Messages #: 3448
I have a question about free shipping for order 200 pieces.
I saw there is a order by dozen, if I order by dozen does it count for 1 piece or 12 pieces? Thanks
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Thank you for asking.
As for Dozen Sale Pack and Clearance Sale Pack, each pack counts as one when it comes to Shipping Policy or Wholesale Policy due to the fact they are already ON SALE. Thank you. |
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Messages #: 3444
Hi I wanted to order by the dozen and wanted to know if these shirts are blank? Also, can you tell me if I can change the quantity of sizes I can get. For example, I want to get 4 smalls, 3 mediums, 2 Larges, and 3XXL. Would this be possible? And how much is the shipping to the US for a dozen that is about $29?
Do you have a number where we can call also?
thank you,
Tammy
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If you want to know if these shirts are blank, please check the pictures on that page.
Each dozen sale pack has 12 pieces inside, routine sizes are presented as follows:
XS 2 pieces.
S 2 pieces.
M 2 pieces.
L 2 pieces.
XL 2 pieces.
XXL 2 pieces.
Our customers can switch the sizes when it comes to Dozen Sale pack. Once you have made the order, we hope you can write us an E-Mail, service@dogsmartway.com, clearly state your Order Number and the detail Sizes you want to change to, It is very IMPORTANT, so we can correctly process your order. Thank you.
The carrier we use to ship worldwide are EMS, TNT and DHL. EMS and TNT usually take 4-7 business days, DHL usually 3-5 business days, to deliver to our customer's hands worldwide once we send out the order.
More about shipping charge, please see shipping cost calculation page:
http://www.dogsmartway.com/calc_shipping.php
Another way to know shipping cost is order directly online, our web page will show you detail item cost and shipping cost. The order will never take effect unless it is successfully paid by our customer. Thank you. |
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Messages #: 3443
Hi,
If I was to purchased over 200 items to get free shipping to the UK could I also add some clearance lines to this order and also get free shipping or would I need to pay?
kind regards,
Jenna
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Thank you for asking.
According to company policy, as for Dozen Sale Pack and Clearance Sale Pack, each pack counts as one when it comes to Shipping Policy or Wholesale Policy due to the fact they are already ON SALE.
Clearance sale items are not included in our Free Shipping Policy, our customers should bear the shipping charge themselves. Even the quantity ordered meets 200 pieces Free Shipping requirement, our customers still need to pay for the Clearance sale items themselves. |
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Messages #: 3437
where is dogsmartway locatored at ?
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Thank you for asking.
Our factory and company are based in China, all of our products are manufactured in China and shipped from China as well. Currently our products are sold worldwide. Thank you. |
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Messages #: 3436
HELLOW THERE, I RECENTLY SENTED A MASSAGE,BUT DID NOT GOT AN ANSWER, I WOULD LIKE TO KNOW, IF I BUY , LIKE SAID ONE DOZEN DRESSES, CAN I ONLY BUY XS,S,M, THOSE ARE FOR NOW THE ONLY SIZES I NEED. THE REAZON IS BECAUSE HERE IN THE DOMINICAN REPUBLIC, PEOPLE ARE NOT USED TO DRESS DOGS, SO THEY ARE STARTING TOO DO IT WITH SMALL DOGS, HOPEFULLY, IN THE NEAR FUTURE, THEY WILL DRESS BIGER DOGS. HOPE TOO HEAR FROM YOU SOON. THANK YOU SO MUCH. VERONICA
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More about our size data, please see our size chart link:
http://www.dogsmartway.com/service.php?cid=1
Our size is based on detail neck girth, chest girth, and back length. Currently our clothes are designed for small and medium breed dogs. We hope our customers can carefully measure up their dogs and refer to the size chart before purchasing. Thank you.
Each dozen sale pack has 12 pieces inside, routine sizes are presented as follows:
XS 2 pieces.
S 2 pieces.
M 2 pieces.
L 2 pieces.
XL 2 pieces.
XXL 2 pieces.
Our customers can switch the sizes when it comes to Dozen Sale pack. Once you have made the order, we hope you can write us an E-Mail, service@dogsmartway.com, clearly state your Order Number and the detail Sizes you want to change to, It is very IMPORTANT, so we can correctly process your order. Thank you. |
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Messages #: 3426
I have ordered over 200 pieces I should receive free shipping but it is not a choice can you help?
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As for Dozen Sale Pack and Clearance Sale Pack, each pack counts as one when it comes to Shipping Policy or Wholesale Policy due to the fact they are already ON SALE. Thank you. |
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Messages #: 3425
I would like to know if I order Item #FD021B (26) pieces, are they all the same size or assorted sizes?
That question pertains to all of the items you are selling.
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As to the item you're concerned, they are all assorted sizes. You can see detail sizes in that item page, same way as other clearance sale packs. Thank you. |
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Messages #: 3422
hey my name is pamela maria my order number is P2P13906 i ordered everything medium but i want it small do i have to wait for it to come or how could i change it
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Due to its security issue, please use your PayPal E-Mail to email us, confirming your order number and detail sizes you want to change to, so we can further process your order. We hope it will not bother you too much. Your early address confirmation will be greatly appreciated. Thank you.
By the way, we hope you can check on our size data again, which is presented in the following link:
http://www.dogsmartway.com/service.php?cid=1
Our size is based on detail neck girth, chest girth, and back length. Currently our clothes are designed for small and medium breed dogs. We hope our customers can carefully measure up their dogs and refer to the size chart before purchasing. Thank you. |
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Messages #: 3388
why isn't the dozen being counted as 12 items? you are only counting the dozen deal as 1 item
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According to company policy, when it comes to Dozen Sale Pack and Clearance Sale Pack, each pack counts as one when it comes to Shipping Policy or Wholesale Policy due to the fact they are ON SALE. Thank you. |
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Messages #: 3380
1- Which size dog clothes would fit a 7 lb Minniture Pinture?
2- Which size dog clothes would fit a 9 lb Minniture Pinture?
Thank you
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Our size is based on detail neck girth, chest girth, and back length, not on weight. Currently our clothes are designed for small and medium breed dogs.
More about our size data, please see our size chart link:
http://www.dogsmartway.com/service.php?cid=1
We hope our customers can carefully measure up their dogs and refer to the size chart before purchasing. Thank you. |
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Messages #: 3379
does the free shipping apply to things we buy the dozen? When ordered by the doz, does that count as one item or 12?
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Thank you for asking.
When it comes to Dozen Sale Pack, each pack counts as one when it comes to Shipping Policy or Wholesale Policy due to the fact they are ON SALE. Thank you. |
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