Messages #: 3325
Hi
I am from the United Kingdom and am looking at ordering products from you. Can you tell me if i order over 200 items, will i get Free shipping to the United Kingdom and roughly how long would my order take to get to me.
Many thanks for your time and i look forward to hearing from you.
Kindest regards
Vanessa
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Our free shipping policy is for customers who order 200 pieces or more, there is no country restrictions. If the items in the shopping cart reach 100 pieces, our customer can get 50% off on shipping charge, if reach 200 pieces, our customer can get FREE shipping. Our system will automatically change to 50% shipping charge or FREE shipping when checking out if the quantity meets our requirement. By the way, when it comes to Dozen Sale Pack and Clearance Sale Pack, each pack counts as one when it comes to Shipping Policy or Wholesale Policy due to the fact they are ON SALE. Thank you.
The carrier we use to ship worldwide is EMS, TNT or DHL, all of which usually take 4-7 business days to deliver to our customer's hands worldwide once we send out the order. Thank you. |
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Messages #: 3324
I have 207 pieces in my cart but it is not showing free shipping. It is saying $240.00. How do I get my free shipping?
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Our free shipping policy is for customers who order 200 pieces or more. If the items in the shopping cart reach 100 pieces, our customer can get 50% off on shipping charge, if reach 200 pieces, our customer can get FREE shipping. Our system will automatically change to 50% shipping charge or FREE shipping when checking out if the quantity meets our requirement. By the way, when it comes to Dozen Sale Pack and Clearance Sale Pack, each pack counts as one when it comes to Shipping Policy or Wholesale Policy due to the fact they are ON SALE. Thank you. |
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Messages #: 3323
to buy at wholesale prices I should buy 30 units of goods? no matter what cost will they be?
Waiting for the answer to my e-mail please
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Our wholesale price is for customers who order 30 pieces or more. If the products in the shopping cart reach 30 pieces, which can be all different items, our system will automatically change to wholesale price. If less than 30 pieces, the retail price will be using when checking out. Thank you. |
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Messages #: 3322
I will be a wholesale acount. what do you need from me?
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We do not have wholesale account. Our wholesale price is for customers who order 30 pieces or more. If the products in the shopping cart reach 30 pieces, which can be all different items, our system will automatically change to wholesale price. If less than 30 pieces, the retail price will be using when checking out. |
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Messages #: 3321
Can't sign in to my account. Also how do I get free shipping when I order over 200 pieces? I tried to place a order before and it keep adding shipping charges. Thanks Helen
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As to your first question for account sign-in, in order to protect our customer's confidentiality, the following are the steps to retrieve your password.
1. Click on "Your Account" button on the top right hand of Dogsmartway.com homepage.
2. Click on "Forgot your password" link.
3. Type in your E-mail address and then proceed.
A new password will be e-mailed to you immediately. Thank you.
As to your second question, our free shipping policy is for customers who order 200 pieces or more. If the items in the shopping cart reach 100 pieces, our customer can get 50% off on shipping charge, if reach 200 pieces, our customer can get FREE shipping. Our system will automatically change to 50% shipping charge or FREE shipping when checking out if the quantity meets our requirement. By the way, when it comes to Dozen Sale Pack and Clearance Sale Pack, each pack counts as one when it comes to Shipping Policy or Wholesale Policy due to the fact they are ON SALE. Thank you. |
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Messages #: 3318
i have recieved the package for my dog and i am very please. Thank you very much.
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We are glad that you are pleased with our service. Really appreciate your review. Thank you. |
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Messages #: 3317
if i order a dozen haw shirts are they different colors and sizes or all one ?
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When it comes to Dozen Sale Pack, it should be same design, same color, but mix different sizes is possible. That means you can switch the sizes, but not the design and color. Thank you. |
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Messages #: 3313
i have quite a few questions and really like the outfits for sale. I live in NYC(new york) and if you have any number that i can call to contact you BESIDES an international number, that would be great.
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More detail about our contact information, please refer to this page:
http://www.dogsmartway.com/service.php?cid=4
Our factory and company are based in China, all of our products are manufactured in China and shipped from China as well. We are sorry to tell that currently we only have phone number based in China for contact. If you have any question, we hope you can write us an E-Mail, our service staff will get back to you in 24 hours. Thank you. |
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Messages #: 3310
I need 100 leashes screen printed or embroidered with our club logo. Can you help me? I am looking at your nylon leashes. Thank you...time is an issue here. Thank you,
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More about our leashes, please see our leash links:
http://www.dogsmartway.com/item_list.php?intClassIDDefault=14&intClassSubIDDefault=82
http://www.dogsmartway.com/item_list.php?intClassIDDefault=14&intClassSubIDDefault=81 |
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Messages #: 3309
do you have a telephone number i can call am really interested on your sales thank you
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More detail about our contact information, please refer to this page:
http://www.dogsmartway.com/service.php?cid=4
Thank you. |
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Messages #: 3308
I wanted to order 200 shirts in different sizes, so I picked out the items and looked at the price with the free shipping. Then I noticed you sold multiple items by the dozen, so I picked out 204 shirt using that method, however, you only counted it as 17 items which doesn't save me any money because I have to pay over 130 dollars in shipping charges.
I have canceled my order unless I can get the cheaper by the dozen shirts with free shipping. Let me know if you are willing to work with me
E Tyssen
Texas Roc Box
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We are sorry to tell that according to company policy, when it comes to Dozen Sale Pack and Clearance Sale Pack, each pack counts as one when it comes to Shipping Policy or Wholesale Policy due to the fact they are ON SALE. Thank you. |
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Messages #: 3303
Hi
Prices stated are in which currency?
Kristy
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Thank you for asking.
All the prices stated on our website are in US dollar. Thank you. |
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Messages #: 3302
if you have my order as PAYPAL let me know as ASAP, it was a mistake. I entered my AMERICAN EXPRESS INFORMATION, I WANTED TO PAY WITH THAT CARD, PLEASE CALL ME 718 590 7101 JOE CAPRA .
THANK YOU
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Currently we do not accept Credit Card directly due to its instability in here, but the credit card can be used in your PayPal account. Thank you.
We highly recommend our customer to choose PayPal when it comes to payment. PayPal is the secure, free, easy way to pay. PayPal supports payments like Credit Card, Debit Card, Bank Transfer, and PayPal balance. PayPal also accepts Visa/Mastercard/American Express/Discover/Echeck payment. Thank you.
The payment options currently we accept are PayPal, Western Union, and Bank Transfer.
More details, please see our payment option page: http://www.dogsmartway.com/service.php?cid=2 |
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Messages #: 3301
I would like to know if my order went through I wrote you a letter a few days ago on feb 5 that i accidentally sent 2 orders and only wanted to keep one . i wanted to keep P2P13419 on my American Express. How come I never got a confirmation? an you let me know?
thanks
Joe Capra
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Please don't worry about the order. The order will never take effect unless it is successfully paid by our customer. The order will automatically disappear if not being paid in a period of time. Thank you.
Please choose the order you want to pay when it comes to payment procedure. Thank you. |
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Messages #: 3299
Where are you guys located and what is your phone number. I would like to order, but I can't find any information.
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Our factory and company are based in China, all of our products are manufactured in China and shipped from China as well. Currently our products are sold worldwide. Thank you.
More detail about our contact information, please refer to this page:
http://www.dogsmartway.com/service.php?cid=4
Thank you. |
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Messages #: 3294
I am trying to take advantage of your 1.99 price with a order of a dozen pieces. The shopping cart i have doesn't change the price down to the cheaper by the dozen. Can you explain the pricing means?
Thanks,
Kelly Sullivan
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More detail about our dozen sale link, please see this page:
http://www.dogsmartway.com/cheaper-pet-clothes-by-the-dozen-areas.php
In our cheap by the dozen section, the unit pricing is cheaper compared to separate sale. In the section, the unit pricing is started from $1.99 US dollars. Thank you. |
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Messages #: 3286
hi
i had a question what happens if the clothes dont fit my puppies can i send them bakc and get my money
thank you .?
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More details about our Return Policy, please refer to this link:
http://www.dogsmartway.com/service.php?cid=5 |
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Messages #: 3277
I wanted to use my credit card because i do not have a paypal account and it will not let me can you let me know why? tell me how to westeren union the money i need my order some.
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Currently we do not accept Credit Card directly due to its instability in here, but the credit card can be used in your PayPal account. We highly recommend you to choose PayPal when it comes to payment. PayPal is the secure, free, easy way to pay. PayPal supports payments like Credit Card, Debit Card, Bank Transfer, and PayPal balance. PayPal also accepts Visa/Mastercard/American Express/Discover/Echeck payment. Thank you.
The payment options currently we accept are PayPal, Western Union, and Bank Transfer.
More details, please check on our payment options page: http://www.dogsmartway.com/service.php?cid=2
If you choose Western Union or Bank Transfer, please let us know via E-Mail once you have made the payment, so our financial staff can check on that on time. Thank you. |
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Messages #: 3265
I wanted to order 232 of the clearance black tshirts, but it wouldn't allow me free shipping. You promise free shipping if over 200 items are ordered.
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Thank you for asking.
According to our company policy, when it comes to Dozen Sale Pack and Clearance Sale Pack, each pack counts as one when it comes to Shipping Policy or Wholesale Policy due to the fact they are ON SALE. Thank you. |
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Messages #: 3262
thank you for the wonderful experiance and products, very happy with your service and look forward to bussiness with you in the near future
A+++++ customer service
thank you i'm so happy!,and thank you for rushing this order, my due date is near and am so happy i could get these up for sale before the babies born
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Thank you for your kindly comment. Really appreciate it. |
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